This policy applies to the scordon.com.br website and to WppManager,
a customer service platform for WhatsApp and other messaging channels that companies use to
talk to their own customers. It is maintained by Sistemas de Computadores Cordon Ltda.
("Sistemas CORDON"), CNPJ (Brazilian company tax ID) 85.006.435/0001-04, and follows the Brazilian
General Data Protection Law (LGPD, Law 13.709/2018).
1. Who is responsible for the data
On the website, Sistemas CORDON is the controller of the data you send us.
In WppManager, each company that subscribes to the platform (the "client company") decides
whom it talks to and for what purpose. With regard to the conversations and the contacts served, the client
company is the controller and Sistemas CORDON is the processor: we process this data
only to provide the service, according to the client company's instructions. With regard to dashboard users
(agents and administrators), Sistemas CORDON is the controller.
2. What data we process
On the website:
- The data you fill in on the contact form: name, email, company, city, product of
interest and message;
- The messages exchanged in the website's customer service chat;
- Browsing data collected by analytics tools (Google Analytics and Microsoft Clarity):
pages visited, time on page, device and browser type, and clicks, in aggregate
form.
In WppManager:
- From the contacts served: phone number, name and profile picture provided on
WhatsApp or another channel, the content of the messages exchanged (text, audio, images, documents,
location) and information provided by the contact during the conversation;
- From dashboard users: name, login, contact details and records of access
and of actions taken in the system;
- From the client company: registration data, connected WhatsApp numbers and the
integration credentials needed to send and receive messages (for example, the official
WhatsApp API token, stored encrypted).
3. What we use it for
- Replying to inquiries, sending proposals and scheduling demos requested through the website;
- Understanding how the website is used, in order to improve it;
- In WppManager: receiving, displaying, organizing and answering contacts' messages in the client
company's dashboard, distributing conversations among agents, keeping the conversation history, sending
the messages and notices the client company chooses to send, and running the automations it
sets up;
- Ensuring the security of the services, preventing abuse and complying with legal obligations.
We do not sell personal data.
4. Whom we share it with
- Meta Platforms (WhatsApp): WppManager messages travel through the WhatsApp
platform, including the official WhatsApp Business API, under Meta's own terms;
- Website tools: Google (Analytics), Microsoft (Clarity) and the website's chat
service, only for the purposes described above;
- Infrastructure providers: servers and hosting that keep the services
running, under confidentiality obligations;
- The client company's systems: when the client company itself enables a
WppManager integration with another of its systems;
- Authorities: when required by law or court order.
5. How long we keep it
Inquiries made through the website are kept for as long as they are useful for sales follow-up, or
until you ask us to delete them. In WppManager, data is stored for the duration of the contract with the
client company, for the period it defines; at the end of the contract, or at its request, the data is deleted,
except for what we must keep to comply with legal obligations.
6. How we protect it
In WppManager, each client company has its own separate database; access to the dashboard requires
a username and password, with role-based permissions; integration credentials are stored encrypted; and
communication uses a secure connection (HTTPS), as does this website.
7. Your rights and how to request deletion of your data
Under the LGPD, you may request confirmation that we process your data, as well as access, correction,
anonymization, portability and deletion of that data, and information about sharing.
To request deletion of your data:
- If you talked to a company on WhatsApp and it uses WppManager, you can make the request
directly to that company, which is responsible for the conversation;
- or write to suporte@scordon.com.br stating the
phone number or email you used and, if applicable, the name of the company you talked to.
We will fulfill the request or forward it to the responsible company, and confirm deletion within 15 days.
8. Contact
Sistemas de Computadores Cordon Ltda. — CNPJ 85.006.435/0001-04
Rua Neo Alves Martins, 3176 · Sala 132 · Zona 01 · Maringá, Paraná (Brazil)
Email: suporte@scordon.com.br ·
Phone: +55 44 3028-4949
9. Changes
This policy may be updated. The version in force is always the one published on this page, with the date
of the last update at the top.
